4mo
Thank you for sharing your experience and for calling out the strength of the teams in the field and our SC organization! The people doing the work day in and day out are a huge part of what has always made commercetools special, and we appreciate you recognizing that.
We also hear your perspective on how the company has evolved and how leadership decisions have landed, particularly from a customer-facing role. As the business and the market have changed, so has our leadership team. Today, that group includes operators with deep experience across enterprise commerce, SaaS, and global go-to-market organizations, alongside our founder and technical leadership. That said, perception matters, and we know we need to continue doing a better job connecting strategy with the realities teams experience on the ground.
Change can be especially visible and difficult during periods of transition, and we understand that the environment today may not feel like the one you originally joined. While that won’t be the right fit for everyone, the intent behind these shifts has been to build a company that can compete and grow for the long term in a very different commerce landscape than the one that existed a few years ago.
We appreciate you taking the time to share your candid feedback and wish you the best in what’s next!
