dotloop reviews about "training"

75% positive business outlook

Reviews by job title

10 reviews
5.0
Aug 1, 2018
Recommend
CEO approval
Business Outlook

Pros

My time at dotloop was absolutely amazing. The culture their is top notch. The benefits are out of this world. The people are great, including and especially management. They provide you with thorough training and set you up for success. Best place I've ever worked.

Cons

At the end of the day, it's sales. You get what you put in. Not really a con, just the facts.

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dotloop Response
7y
Thank you for this very thoughtful review. It's really great to hear that you enjoyed your time at dotloop and that you speak so highly of our management. This is an area of great focus for dotloop and Zillow Group, so it means a lot to hear your feedback. Austin, Founder & GM
5.0
Apr 19, 2015
Recommend
CEO approval
Business Outlook

Pros

I haven been with dotloop for a little over 4 years and honestly say I would not work for any other company. The culture of dotloop defines who we are and it is the most unique culture I have been a part of. I have never worked with a group of people who are as passionate toward making a company succeed as the people who work at dotloop. I sincerely consider my co-workers family whether it is the people on my team or management/leadership. We even have a culture committee which was set up just for the reason as dotloop understands that its people are its true assets. Social events like Reds games, team outings, and community service events are very common. Career opportunities exist. I started in our customer support department as a customer support rep, moved to our training department, then managed our customer support team, and now work in our Success Department as a a Customer Success Manager. I think what I like best about working at dotloop is knowing that my voice or opinion matters. Product review meetings where you can provide feedback on how to improve the product or provide customer feedback are often held. As well, it is an open door policy and we are encouraged to provide any solutions to better our culture or company (I actually just took a employee feedback survey on Friday).

Cons

We work very hard at dotloop. It seems like those who have not either succeeded at dotloop or were not a good fit were not prepared to work hard. Some weeks I work a lot of hours (50+), other weeks I dont (40 hours) but its important to maximize every second of your day regardless of how many hours you work to be successful at dotloop.

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dotloop Response
11y
Thank you for this thorough review and for your 4+ years of service to dotloop. From your remarks about the people, to the career opportunities, to your voice being heard - these experiences truly embody what we are trying to build here. So it's good to hear that it's working ;). I'm honored to have you on our team! Austin
3.0
Oct 1, 2024

fun culture

Recommend
CEO approval
Business Outlook

Pros

great team to work for, great training and benefits. Great work life balance

Cons

a lot of cold calling, truly a grind

2.0
Oct 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Training was nice, but not realistic. Provided snacks. This was especially useful on days employees forgot to pack snacks/lunches. Physical benefits were amazing.

Cons

I was not prepared to get my ear chewed off by customers. Training was unrealistic. I lost respect for the company when I found out that the squash team was "on their own". I felt like I was thrown onto the phones without proper knowledge. Management didn't care what type of call you were on or how bad you were getting yelled at, you were responsible for handling that call even though you might not have any knowledge of what the customer is asking for. That said, a lot of calls aren't terrible. But when you do get one, be prepared to handle it alone with no guidance. Like someone else had said, the office is very cliquey. I did not feel welcome. While training, I felt as though I was a burden to some.

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dotloop Response
9y
Thank you for providing feedback about your past experience at dotloop. We take all constructive feedback seriously and have been looking closely into this recently, including surveys with all Support employees and "skip level" meetings to gather feedback without their manager present. While it's clear that the management transition in Support was not without flaws for some past employees, we have addressed each concern raised and feedback from our current team is overwhelmingly positive. Thanks again. Austin, Founder & GM
3.0
Jul 13, 2017

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good team. Great atmosphere and culture. A lot of autonomy and opportunity.

Cons

Not enough training, difficult to transition to any other roles or to advance.

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dotloop Response
8y
Thanks for this review. It's great to hear that you enjoyed our team, atmosphere and culture. As for the training / career development topic, I'm proud of the many things we've done over the past 12 months to enhance our training and career development programs. Some examples include: introduced a new & improved employee on-boarding curriculum, started lunch & learn sessions hosted by various teams throughout dotloop and ZG, added manager training on career development, and the People team launched a more robust job leveling / career development program company-wide. However, I agree that there's always room for improvement. Therefore, we will continue to invest in both training and career development as top priorities to support the continued growth of our employees.
4.0
Oct 22, 2014

Great internship!

Recommend
CEO approval
Business Outlook

Pros

The dotloop internship is very unique and exciting for multiple reasons. The first is it provides an intern to gain valuable experience in technology start-ups that you could traditionally only get by going to work on the east or west cost. The second is that dotloop is right in the transition period from start-up to large company. This creates an environment that allows you to see how successful start-ups grow and function while also giving you experience in functioning in "corporate culture." The most valuable part of this internship has been the opportunity to work on corporate strategic projects. Just last week myself and the other intern were personally assigned a project to develop the framework for the company's repositioning in the market. We then gave a presentation on our findings to the entire upper-level management team. Every day is different but every day you have the ability to learn something that will stick with you for the rest of your career.

Cons

Currently there is a deficit of people on the marketing team that creates periods of confusion/a lack of direction and proper training to allow us to effectively do our jobs. This requires us to be proactive with our initiatives instead of sitting around and waiting to be told what to do next. This could be a pro or a con depending on what type of person you are.

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dotloop Response
11y
Thanks for your review. I recall being involved in the positioning project you mentioned - amazing work! I'm glad you highlighted the people deficit in Marketing. This is one challenge that's tough to avoid as an early stage rapidly growing company... in that there's always more work to do than people to do it. So this is a great reminder for us to set clear expectations early in the hiring process with new Loopers. Thanks again! Austin
5.0
Jan 31, 2015
Recommend
CEO approval
Business Outlook

Pros

I can't speak with heavy authority for those outside of the Innovation (Engineering, QA, Tech Ops) departments, but within Innovation I have never seen a better culture in the workplace in my decade-plus of being in the workforce. A great dynamic both professionally and personally. Nothing even slightly negative about anyone. If there is an aspect with an individual that is counterproductive, it is addressed and the individual takes active steps for improvement. Near absence of turnover. And from my experience outside of Innovation, the quality of people and culture seem consistent with what I've experienced within Innovation. Qualifying this with the fact that it depends on your position and manager, I get treated and compensated well. My hard work is recognized and the company responds in-kind. There are so many possibilities with this product. It's an exciting time.

Cons

You will get emails in the middle of the night; you will get emails on the weekend. If you want to be successful- you will send emails in the middle of the night; you will send emails on the weekend. Still pretty start-upy, so there's not a lot of vertical movement and training opportunities aren't at the forefront.

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dotloop Response
11y
Wow. Thanks for this very thoughtful review. I couldn't agree more. What you all have created in the Innovation group is really special! Also loved your comment about the "Wall Street Journal regular". Our thoughts around expansion are aligned. The one thing that we'll need to continue to balance however, is focus. While we see a great deal of opportunities in new verticals, real estate alone is a very big industry that touches many others (mortgage, title, insurance, etc.). So you can expect that the organic network growth that we've seen in the ancillary verticals will continue to be an expansion channel for us in the near-term. Thanks for thinking big and for holding leadership accountable to doing the same! Austin
5.0
Nov 7, 2018

Job Nirvana

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

All I can say is that working at dotloop for the past six months has been an adventure! For the most part, people start out in support, which gives you a thorough understanding of the product. Training was great, and I felt like there was always someone there to answer my questions. This is a company that really does care about it's employees. The culture is like one big family (one that doesn't bicker with each other over the holidays). I can't tell you how much of a surprise it was too come to a company where everyone has a smile on their face pretty much every day. It's as though everyone understands innately that you get what you put into your workday at dotloop... The benefits here are second to none. Someone put some honest thought into what it would look like to cover the whole wellbeing of the employees. From the 401K match to the gym reimbursement to the free snacks and lunches, everything is fantastic. Without a doubt, the best I have seen - and my wife is a teacher! If you're trying to get hired, it can be highly competitive. I worked long an hard to even get an interview. It was definitely worth it, though. I've grown so much professionally during my short time here, and I look forward to growing my career here for many years to come. It's no wonder dotloop won Business Courier's 2018 Best place to work!

Cons

Starting out in support can be a bit grueling some days, but the company makes sure something fun is happening every day.

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dotloop Response
7y
It warms my heart to read this review. Thank you! We work really hard to make dotloop a great place to work and there's nothing more rewarding than seeing the results bear fruit. Thanks for being part of our team. Austin, Founder & GM of dotloop
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