Customer Support - Customer Support Representative dotloop Employee Review

I was not prepared to get my ear chewed off by customers. Training was unrealistic. I lost respect for the company when I found out that the squash team was "on their own". I felt like I was thrown onto the phones without proper knowledge. Management didn't care what type of call you were on or how bad you were getting yelled at, you were responsible for handling that call even though you might not have any knowledge of what the customer is asking for. That said, a lot of calls aren't terrible. But when you do get one, be prepared to handle it alone with no guidance. Like someone else had said, the office is very cliquey. I did not feel welcome. While training, I felt as though I was a burden to some.