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      eBay

      Engaged Employer

      eBay reviews

      4.0

      74% would recommend to a friend

      (5,671 total reviews)
      avatar

      Jamie Iannone

      80% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      eBay has an employee rating of 4.0 out of 5 stars, based on 5,671 company reviews on Glassdoor which indicates that most employees have a good working experience there. The eBay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      1.0
      Dec 27, 2008

      Morale being sucked out quickly since Meg left, staff being trained to be robots.

      Customer services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wage is at par for other call center environments. Two years ago, employees were happy and they were the "next stop" up from garbage outsourced call centers, but now they are just miserable.

      Cons

      Impossible to maintain metrics once you are failing. QC is once a week, when you need to have 8 QC's passing in a week to just meet metrics which never happens. Too many sources of metrics makes it easy for management to terminate employees for not meeting just one of them. Not allowed to actually help eBay members, repeatedly told to provide intentionally useless email responses and just send them out as fast as possible. Outsourced help in the Philippines sending out useless messages or routing things back wastes time.

      3.0
      Dec 26, 2008

      An experience had by toooo many

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      not sure what that would be. it looks good on a resume.

      Cons

      shady people, business was a bit shady, many people in it for their own good and not the good of company. Thus people use it as a name building tool

      1.0
      Dec 26, 2008

      Please Listen eBay

      Communications specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many of the people who work at eBay are the brightest and best in the industry. If you want to network with others who understand how it all works, you might want to consider eBay.

      Cons

      eBay no longer seems to respect the people who helped build the company. There are too many "young turks" with MBAs and an appalling lack of creativity all working from the exact same playbook. eBay management does not listen to the members or staff. Disruptive innovation is disruptive and almost never innovative. True innovation is buried until someone with seniority can claim it as an original idea. 10+ meetings a week is ridiculous.

      Viewing 5476 - 5478 of 5,671 Reviews
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      Glassdoor has 7,009 eBay reviews submitted anonymously by eBay employees. Read employee reviews and ratings on Glassdoor to decide if eBay is right for you.