eBay reviews

Where to start? Even when Meg was CEO management was too far removed from the day to day problems CSRs encountered, and seemed to focus on making the job harder every year. Lower level employees were treated as disposable units despite lip service promoting eBay as a good place to work. Hard to have "work-life balance" when you are kept on a night shift with no chance of going to days, or when you needed to schedule a sick day ahead of time (or be penalized), or when a bathroom break of over 3 minutes is a cause of concern. Yes, all activities were logged by the minute.... And that brings me to metrics. Don't work at eBay if you like to work at your own pace or if you like to show creativity in corresponding with your customers. There are numbers you have to hit every day, and a proscribed way to do it, and it doesn't matter if it is fair or unhelpful to your customers. If your Satisfaction rating sucks because of some new policy that has people upset, sorry, your fault! and you get dinged for it. The company is run by technocrats who show very little concern for anything but the bottom line, and it has been that way for years. The appointment of John Donahoe is the logical endpoint for a management that sees customer support as a money drain and buyers and sellers as a necessary nuisance. They just aren't pretending any more that the eBay community is some shining experiment in democratic capitalism. Reality bites - welcome to North American business in the 21st century.

1. Upper management doesn't listen to any advice 2. Upper management makes stupid changes without thoroughly thinking it though 3. Work environment is too metric based. Case in point, there is a program that tells you when you need to take your lunch or break and if you don't do it at the time specified, you are deducted points. 2 min or 5 min over, it doesn't matter 4. Work life balance, if you do good, you get a good shift. Don't meet metrics once before shift bid is up, don't expect to get a good shift. Someone I know that use to work there got moved to late afternoon start from early mornings. Even though he said it conflicted with school, they still wouldn't budge. 5. Sick days, we don't get sick days. Sick one day, you get an occurrance. Get 5 - 7 occurrances and you can be terminated. 6. Can't take time off on the same day you request even though you have the banked hours. 7. Bugs. What can I say. There are bugs that have been open or known for a year and nothing is done. 8. Paypal and eBay customer service communication is the pits. Paypal issues get sent to eBay and vice versa on a daily basis with the offending rep saying "it's not a paypal issue" even though you are signed into paypal.com 9. Outsourced work. Sure, some company's outsource. When eBay started outsourcing, they said no jobs would be lost due to it. Well, jobs have been lost. 10. Outsourced workers (India and Phillipines) have a decent understanding of eBay issues. However, support for them has been removed last month. They now rely on this thing called "knowledge base". Good luck with that and helping a customer out with an unique issue. It's not always cookies and cache... 11. Closure or outsource of several key departments. Image services, account closures, Account security, Internal helpline support, etc just to name a few have been closed down or outsourced. With the closure of a department, you rarely have a chance to say where you want to go in the company. They just stick it to you and if you don't like it, they don't care if you leave. (ie: helpline going from a specialist position you had to apply for and being moved to a topbuyer entry position that ebay hired off the street) 12. The lying. Ask upper management something and even though they know the answer, it's either beat around the bush until you give up or they are not heard from again.