eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
2.0
Jun 17, 2025
Recommend
CEO approval
Business Outlook

Pros

As European division of a US company there was a reasonable amount of autonomy within the region

Cons

Little, if any strategy with regards to market alignment or how to position the proposition versus competition. Poor customer service and engagement.

3.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Teammates were helpful, collaborative, and easy to work with.

Cons

No work-from-home or remote flexibility. Tech stack is outdated, with little scope to try new tools or frameworks. Career growth is slow, with limited upskilling or learning opportunities. Management is rigid and not very open to modern practices or employee feedback.

4.0
Jun 14, 2025

Performance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good reviews by the the company

Cons

None to report for the company

Viewing 28 - 30 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.