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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      2.0
      Nov 13, 2019

      QA

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good infrastructure Easy interview process Leave easy to take

      Cons

      Low salary No scope for challenging work

      1.0
      Nov 1, 2019

      Highly disappointing company!

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent product portfolio, but not evolving fast enough in an highly saturated market. Changes across the business needed to improve operations.

      Cons

      Some of the worst senior leadership team I have ever witnessed. CEO unable to delegate and not focusing on the high level strategies. Hiring and firing culture and unable to keep their best talents as a result. Struggling to capture new logos and revenue targets unrealistic.

      5.0
      Oct 29, 2019

      Great products, great customers and great teamwork!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The product suite.... eGain has an exciting market proposition that delivers real value to customers. - eGain's customer list .... who wouldn't want some of those names on their cv?! - The people and sense of teamwork. This has been the one thing that hasn't changed in all the time I've worked for the company. The people who leave comment it's the thing they most miss elsewhere. - It can be a double- edged sword, but the absence of clear structure around many roles provides an opportunity for the self-motivated to step-up, grow and develop.

      Cons

      I'm listing cons to try to provide a balanced view, but suspect that you'll find the following in any similar IT Sales organisation: - It's not a 9-5 job. If you're not willing to put in the hours to meet the needs of demanding customers, tight deadlines and your colleagues in other time zones then it's not for you. - It's a fairly flat organisation structure, so if you measure your career advancement by the steps you make up the ladder then you'll be disappointed.

      Viewing 304 - 306 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.