Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Work life balance is good" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 16 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

2.0

Mar 12, 2019

Sales

Recommend

CEO approval

Business Outlook

Pros

Great solution and people

Cons

Micromanaging, autocratic and dictatorial CEO. No proper training or onboarding

4.0

Mar 7, 2019

The team is good. Vision I am not sure

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cordial open environment Give early responsibility Work life balance is good

Cons

Less focus on new tech

3.0

Feb 25, 2019

Good company for freshers but does not care about the employees.

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

1) You can grow and learn a lot technically. 2) Decent Onsite opportunities

Cons

1) No Work- Life balance for support team in India. 2) Management is very stubborn not open for new Ideas and implement their own ideas. 3) No pay for overtime. 4) Too much work load and less resources. 5) Employees are treated like labourers. 6) Poor training, you will have to learn everything yourself. 7) Shifts extending to 12 -15 hours for support team in India. 8) Very little appreciation. 9) Daily scrum is for humiliation of freshers. 10) Favouritism. 11) Low Hikes with not so good reasons for such low hikes. 12) Deadly internal processes for support which consume more time and adds more pressure. 13) Very few activities or events at organization level. 14) HR do not take any actions on issues. 15) Internal processes are only meant to be followed by India team.

Viewing 340 - 342 of 533 Reviews

Top companies for "Compensation and Benefits" near you

Epic

4.0★Compensation & Benefits

Motorola Solutions

3.9★Compensation & Benefits

MathWorks

3.8★Compensation & Benefits

Yardi Systems

3.8★Compensation & Benefits

Jobs at eGain

Go-to-Market Leader, Insurance Vertical

Principal Software Engineer

Go-to-Market Leader, Government Sector

AI Knowledge Product Architect

Analyst I, Solution Success

eGain

eGain reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Sales

The team is good. Vision I am not sure

Good company for freshers but does not care about the employees.

Top companies for "Compensation and Benefits" near you

Jobs at eGain

eGain reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

eGain reviews FAQs

Jobs at eGain