Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Work life balance is good" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 16 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

5.0

Jun 6, 2019

Great product, pleasent culture, can make meaningful impact on company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* Great product in a cool space (AI enabled knowledge management + digital customer engagement) * Innovative -- willing to experiment * Highly collaborative and friendly environment; minimal politics * Career and skill growth (if you do well in your role, you will get more responsibility and get to move around organization) * Opportunity to make a difference in company results and direction * Good work / life balance

Cons

* Does not have typical Silicon Valley perks * Sometimes roles between and across teams can be a little unclear * Support infrastructure could be upgraded

3.0

Apr 16, 2019

Great for entry level, starting out, and stability. Terrible for longterm career growth.

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good for entry level positions or those starting out. Lots of hands-on exposure and experience to troubleshooting software application in the Cloud. Within walking distance of VTA station. Semi-open office environment with half cubicles and transparency. Free coffee. Weekly catered lunch. Good work ethics and integrity.

Cons

Average to below average compensation. Feels like an older, mature, and frugal company with little career advancement for those starting out. People work hard to achieve KPIs, but KPIs has little impact to rewards & compensation. Work environment doesn't spark joy.

2.0

Mar 14, 2019

Learned a lot, but I don't recommend

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working remotely and flexible hours

Cons

Poor leadership, salary gap, no accountability

Viewing 337 - 339 of 533 Reviews

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Jobs at eGain

Go-to-Market Leader, Insurance Vertical

Principal Software Engineer

Go-to-Market Leader, Government Sector

AI Knowledge Product Architect

Analyst I, Solution Success

eGain

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Great product, pleasent culture, can make meaningful impact on company

Great for entry level, starting out, and stability. Terrible for longterm career growth.

Learned a lot, but I don't recommend

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