eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
2.0
Nov 7, 2017

Good place if you are not ambitious

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not many. Just a lot of free time, not much to do. Plan to join here if you want to retire and earn some money.

Cons

Crazy nepotism. Soon couples working here will have their kids join too! Employees are not treated with respect. Work is not given to people according to the skills. Company keeps restructuring (according to the CEO's whims and fancies ), so don't expect to achieve your goals. If you have goals, don't join! A bunch of folks are brought in from India, causing poor diversity. You can gain a lot of experience with politics, and see how a family business runs.

3.0
Nov 1, 2017

Good Company to start career with

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lot of opportunities to explore and learn.

Cons

Management decisions keep on changing. Less stability in goals

3.0
Oct 25, 2017

Marketing Muddle

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Felt like a start up with lots of energy and ideas fizzing around and a great set of people to work with

Cons

Very difficult to get senior management team in California to stop micro managing teams around the world and let them get on with what they were recruited to do

Viewing 361 - 363 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.