Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Good work life balance indeed" ((in 31 reviews)); "good work environment and people" ((in 19 reviews)); "Some very good managers." ((in 14 reviews)); "Supportive Team" ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 17 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

3.0

Jan 15, 2016

Old technology

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Very few. No really, I can't think of any. If it is local maybe that'll work for you?

Cons

Poor leadership, old technology, little innovation or encouragement to contribute, they aim for the bottom and waste the talent that they have.

2.0

Jan 2, 2016

Would not recommend joining here

Software engineer-developer

Recommend

CEO approval

Business Outlook

Pros

Exposure to International work cultures. Freshers get a good atmosphere to learn.

Cons

Very old on tech stack and processes. Rigid and resists change in all formats. Legacy systems and management. Have to support IE6+. Middle management not willing to learn at any level. Worst place to start career.

3.0

Dec 25, 2015

pso1

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good work culture,nice people ,good work life balance

Cons

oldest technology,low compensation perk and benefit

Viewing 415 - 417 of 533 Reviews

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Old technology

Would not recommend joining here

pso1

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