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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (532 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      532 reviews
      3.0
      Jan 22, 2025

      Work here if you have no other options

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - People were great to work with

      Cons

      - Upper management stuck in the past - Employees are not valued - Horrible work/life balance. You're expected to be available 24/7 - Used to be a fun environment but everyone seems to just be going through the motions now - Not much growth - Product has great potential but too busy building new features than enhancing what already works

      1.0
      Jan 8, 2025

      do not work here

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      can't think of a single pro

      Cons

      nepotism, no trust in employees, low pay, little to no salary increases, no transparency between employees and upper management, shady HR department

      2.0
      May 18, 2023

      There are better places to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      eGain provided me with the stepping stone needed in order to pivot my career. The team that I had was a solid group with great experience. Our direct manager tried to be as transparent as possible regarding the plans and decisions being made by upper management.

      Cons

      At SKO last Aug, there were over 100 reps in a banquet hall - the majority of which were new employees with less than six months of being with eGain. Roles for people in the room included sales, pre-sales, sales operations, and management - from both the US and UK offices. As of this post (May '23), there are less than 10 reps covering the US. There has been multiple rounds of layoffs and it is understood that every deal is looked at by the CEO. I doubt eGain is currently hiring as there was a recent round of layoffs however if given the opportunity to interview, know that any deal brought in will be picked apart by the CEO.

      avatar
      eGain Response
      3y
      Thank you for providing your review about your tenure with eGain. We are happy to hear that your tenure allowed you to continue to grow in your career and that your experience with your fellow team members was positive. As we continue to evolve with the economic conditions we face, your feedback on areas we can improve will be addressed. We wish you the best of luck in your future opportunities and thank you for your commitment to the company.
      Viewing 40 - 42 of 532 Reviews
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      ReviewseGain reviews

      Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.