eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
3.0
Oct 7, 2015

Disconnected organization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The companies technology is best in class. Many of the people you will work with are very respectful and team oriented. Significant opportunity to make an impact in the industry.

Cons

I titled this review as disconnected organization because each department functions in a vacuum. The internal teams are not in synch because of the fear of leadership. The leadership is schizophrenic in their direction and driven by quarterly numbers. I would say there are many good employees but very few 'A' players. Unfortunately, those few 'A' players are not elevated into key leadership positions. Promotions are given based on relationship (often family). Marketing should be called analyst relations, because that is there only capability. This is by far the most significant area impacting growth. Many marketing employees are constantly searching for a way out. Need to completely start over.

4.0
Oct 2, 2015

Good Company to Work In

Recommend
CEO approval
Business Outlook

Pros

eGain is good company to learn Javascript-Java based Web development . Work environment is pretty friendly and there are ample of projects to challenge you.

Cons

Perks are low compared to peer product firms.

3.0
Sep 26, 2015

Good place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good working environment, Flexible timings

Cons

Compensation is not upto Bay Area Standards

Viewing 421 - 423 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.