eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
3.0
Jun 26, 2015

June 2015 Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people, no quick judgement about employees area of improvement, employee given ample time to learn and contribute, no do this now or be fired pressure, lunch bbq, friday happy hours, cell phone and hotspot plans paid by company, 401 retirement savings match, flexible work hours,

Cons

not sure if company is going to make it because sales have slowed, there have been layoffs as a result, company trying to find itself is resulting in rapid change in job titles, processes, procedures, restraint on resources, lot of interns and people trying to figure out how to do their jobs versus highly experienced people leading the way, no formal employee training programs, learn on your own at your own speed approach isnt helping the company move in forward in my opinion

2.0
Jun 15, 2015

Salary,Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good to learn at fresher level

Cons

Appraisal cycle is pathetic, plans are on paper only, there is no work life balance

3.0
May 25, 2015

SE

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1) Good and Open culture 2) Senior Management easily approachable

Cons

1) You are paid a bit less 2) Sometimes the work can be in an unframed journey

Viewing 436 - 438 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.