Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 56 reviews)); "Good work / life balance" ((in 31 reviews)); "Supportive team" ((in 17 reviews)); "good work environment and people" ((in 15 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Less salary as compare to market." ((in 21 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (532 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

2.0

Oct 29, 2024

Dont hang around too long

Implementation solution engineer

Recommend

CEO approval

Business Outlook

Pros

Free food during socials on thursday

Cons

Low Pay compared to competitors

eGain Response

1y

Thank you for sharing about your experience working at eGain. We appreciate the candid feedback and while we may come up short, we hope the experience working with your peers was a fruitful one. We wish you the best of luck on your future endeavors.

2.0

Aug 1, 2023

Things to consider

Sales

Recommend

CEO approval

Business Outlook

Pros

Great solutions for customer experience.

Cons

Commission payment avoidance is standard. Puts family first instead of customers and ALL employees.

eGain Response

2y

Thank you for taking an opportunity to share your review. The success of our employees is important to us and we value the input on your experience. We appreciate your feedback on the commission structure, as this will allow us to learn and improve on our processes. We hope you continue to find growth in your position and thank you for your dedication to the company.

4.0

May 16, 2023

Great place to start with

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cooperative team members. Good Insurance.

Cons

Nothing that I am aware of.

eGain Response

3y

Thank you for taking a moment to provide your feedback with us! It is great to know that you feel supported by your fellow eGainers and that you are able to work in a collaborative team environment. We are glad that our insurance offerings are able to suit your needs, as we want all our employees to have great benefits and not just in the workplace. We encourage you to continue to share any feedback you may have in the future with us and thank you for your continued commitment to the company!

Viewing 61 - 63 of 532 Reviews

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eGain

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Dont hang around too long

Things to consider

Great place to start with

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