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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (532 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.3

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      532 reviews
      1.0
      Oct 2, 2014

      My experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free water There used to be a ping pong table but it got taken away

      Cons

      Long hours Low pay Difficult to get vacation approved No annual raise Drama AC does not work properly No windows

      3.0
      Apr 9, 2013

      great opportunity for people looking to gain hands-on experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll do a lot of work, have a ton of responsibility, and manage projects other entry-level employees have only dreamed of. You'll grow your resume generously.

      Cons

      Very low pay. Upper management is unapproachable. Discourages contacting them directly, and insists on working independently versus collaboratively. No opportunity for advancement. No recognition for surpassing goals (they just brush it off as "part of your job" discouraging you to want to succeed again, lowering morale). A LOT of siblings, couples, and other family members work here--hindering creative growth, and preventing a mix of backgrounds to contribute to the bigger picture, thus pigeon-holeing the long-term success of the company. I haven't met anyone at eGain that acknowledged a deadline or followed a timeline.

      2.0
      Feb 21, 2012

      eGain is a company that has a great product in a rapidly expanding market.

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      As mentioned in the headline the product is very good. There is a need out there. There are some talented people working at eGain. Analysts, always rate the products as one of the best in the field.

      Cons

      No coherent marketing plan or corresponding sales strategy. Fear and intimidation are the tools that are too often used. There are too many direct family members and relatives on the payroll.

      Viewing 79 - 81 of 532 Reviews
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      ReviewseGain reviews

      Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.