Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive Team" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "I got told by someone in 2004 that working there I was on the Marie Celeste that it had no leadership and no direction and everyone would end up dead or destroyed, I wish I had listened to them." ((in 13 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

4.0

May 27, 2024

Decent company to work for

Software engineer

Recommend

CEO approval

Business Outlook

Pros

If you are a beginner then it gives a good exposure on how a product company works.

Cons

Good learning curve at the beginning but after a while it becomes repetitive. Less innovation.

3.0

Apr 22, 2024

Average company to work at

Solution success engineer

Recommend

CEO approval

Business Outlook

Pros

Learning and skill development. If you are a good learner , then you fit here

Cons

Very less work life balance

4.0

Apr 10, 2024

Good company

Senior engineer

Recommend

CEO approval

Business Outlook

Pros

Nice environment. Good to learn new things

Cons

Need to improve management. Nothing apart from that

eGain Response

Thank you for sharing about your experience working at eGain! We appreciate and value your feedback as a current employee and are pleased that the environment is conducive to your success. Development opportunities within the organization is an important aspect in the overall growth of our employees. We appreciate your feedback about the management team. eGain is continuously evolving and this feedback is beneficial to the betterment of the company. Thank you for your commitment to eGain!

Viewing 88 - 90 of 533 Reviews

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Go-to-Market Leader, Government Sector

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Analyst I, Solution Success

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