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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.3

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      5.0
      Mar 13, 2024

      One of the best companies you will work for

      Marketing operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities People Growth Learning Salary

      Cons

      Not many, but there are areas in management one could look to improve, overall very supportive culture

      avatar
      eGain Response
      2y
      Thank you for taking the opportunity to share about your current experience working at eGain! We value a positive work-life balance and culture and it is evident that this value has been extended to your daily work experience. The learning and career development of our employees is an important aspect of the Company's values, so we are pleased to know that the systems in place are lending to your success. Thank you for your feedback about the areas our management team can improve in. Our goal is for all employees to feel supported by the Company and leadership team and we hope to continue to grow in this area. We wish you continued success in your career with us!
      3.0
      Feb 28, 2024

      Niche player

      Strategic sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay to the penny when you land a contract

      Cons

      Processes need improving. Not much of a Partner strategy given they are an OEM

      avatar
      eGain Response
      2y
      Thank you for taking the opportunity to provide feedback about your experience at eGain. We hope you felt supported during your tenure and were provide the opportunity to grow in your career. It is great to hear that you felt properly compensated for all your hard work. Thank you for the feedback regarding the processes and strategies in the role. At eGain, we strive for continuous growth and this feedback encourages us to keep pushing forward. Thank you for all your hard work and dedication and we wish you the best!
      5.0
      Feb 28, 2024

      Good to learn

      Full stack developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment to work Learning new technologies

      Cons

      No cons no cons no cons

      avatar
      eGain Response
      2y
      Thank you for sharing about your previous experience at eGain! We appreciate that the work environment allowed you to succeed and continue to grow and learn. We take great pride in ensuring that our employees are able to succeed and learn from their leadership team and peers. If in the future you have additional feedback, we encourage you to share it with the local HR team that supported you in your tenure. Thank you for all your hard work and dedication!
      Viewing 91 - 93 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.