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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      4.0
      Jan 29, 2024

      Great company

      Pre-sales solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      fantastic company, great staff in the UK and very keen to develop talent.

      Cons

      Some outdated tech which could do with improvement.

      avatar
      eGain Response
      2y
      Thank you for sharing about your experience while working at eGain! We appreciate knowing that your colleagues and the leadership team provided for a successful experience and development opportunities. We are committed to supporting our employees in the full employment life-cycle. Thank you for the feedback regarding the technology used. The technology industry is ever-changing and we hope to continue to evolve with it. Thank you for your dedication to the company and best of luck in your future endeavors!
      1.0
      Jan 26, 2024

      Dissolve your organization - don't do business with or work for this company

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely no pros to this company

      Cons

      Every con and nepotism you can imagine. I'd give 0 starts if I could

      avatar
      eGain Response
      2y
      Thank you for sharing your thoughts about your time at eGain. It is unfortunate to know that you did not have an overall good experience during your tenure. As a company, we strive for the success of all our employee, with the hope that they feel supported and heard by the leadership team. We encourage you to share any additional feedback you may have with Human Resources. Thank you for your hard work and we wish you continued success in your future endeavors.
      1.0
      Jan 25, 2024

      Difficult to work for

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a job with very little chance to actually make a sale.

      Cons

      No ability to make decisions on what it takes to win and senior leaders don't really care about your ideas. They think they know best which is why their new sales are next to nothing.

      avatar
      eGain Response
      2y
      Thank you for taking the moment to provide your feedback about your experience working at eGain. As a company, we continually strive to ensure that our employees are successful in every aspect of their position and career. It is unfortunate to know that the work environment and leadership team hindered your success. At eGain, we strive to help our employees grow and let their ideas be heard. Your feedback will help to develop our Sales team further and improve upon the experience for all. Thank you for your commitment to eGain during your tenure and we wish you best.
      Viewing 100 - 102 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.