Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 55 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 19 reviews)); "Great teams to work with across the board" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

3.0

Dec 24, 2023

Nice company

Senior automation engineer

Recommend

CEO approval

Business Outlook

Pros

Increments are good Environment is good

Cons

Salary needs to be improved

eGain Response

2y

Thank you for taking the time to share your feedback about your current experience at eGain! It is wonderful that your experience has been fruitful and that the work environment has been conducive to your success. We appreciate your feedback about the salary appraisal process. It is always our goal to ensure that our employees are valued in their work and your input will allow us to continue to shape our policies. We encourage you to continue to share your feedback with your local HR and thank you for all your contributions!

5.0

Dec 21, 2023

Best company

Digital marketing

Recommend

CEO approval

Business Outlook

Pros

Best work environment, best work experience

Cons

Slow growth, slow pay appraisal.

eGain Response

2y

Thanks for sharing your feedback! At eGain, we value the input of our employees and strive to create a positive working environment. It's great to hear that you're enjoying working alongside your colleagues, and thanks for sharing your feedback on pay reviews and salary cycles. Your feedback is valued and helps to strengthen eGain as a company. We look forward to all your success with us!

3.0

Dec 10, 2023

Opportunities, but head honcho is too stubborn

Sales

Recommend

CEO approval

Business Outlook

Pros

Good niche product, well received by analyst community

Cons

While there were opportunities for success, the micromanagement by the CEO was off the charts.

eGain Response

2y

Thank you for taking a moment to provide your input about eGain. We are pleased to read that you enjoyed working with the eGain product and that opportunities presented themselves for you to succeed. However, it is disappointing that you did not feel supported by the eGain leadership and management teams. This feedback is valuable to our success and will be appropriately addressed. Thank you for all your hard work and dedication to the Company.

Viewing 106 - 108 of 533 Reviews

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