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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      5.0
      Dec 2, 2023

      Good for freshers

      Software development engineer (sde)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supporting Staff Work Life Balance

      Cons

      You have to upgrade yourself

      avatar
      eGain Response
      2y
      Thank you for sharing about your current experience with eGain! We hope you have had the opportunity to grow with us these last four years. We are committed to a positive work-life balance and the support of our employees and staff is beneficial to this success. As you continue to grow in your career with us, we encourage you to continue to share your feedback with your local HR team.
      2.0
      Nov 30, 2023

      Management change is needed

      Professional services engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the co-workers are friendly.

      Cons

      Management is horrible. They are always asking for extra work, even outside of your normal work hours. They will often throw you on projects last minute and expect you to finish with limited resources, an extremely buggy product and being blamed for most of the shortcomings of the product. Most of these projects end up being band-aids to fix key issues that should have been addressed a long time ago. They go to all extents to cover their tracks on their bad decisions and even force you to go in gray areas of legality in some items. At the end of the day. Instead of having your back, you are just thrown under the bus. When it comes to compensation, they will use the lamest excuse to downplay your performance. In an overview of the market, this company has the lowest compensation possible.

      avatar
      eGain Response
      2y
      Thank you for taking the time to share your experience. We appreciate and value your feedback as a former employee and are pleased that you experienced a positive rapport with your co-workers. At eGain, we strive to help our managers grow to the best leaders they can be. Your feedback will help to develop our management team further and improve upon the experience for all. Thank you for your commitment to eGain during your tenure and we wish you best.
      2.0
      Nov 19, 2023

      Salary

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      No much outside of salary

      Cons

      Everything. Not much to work with. Product not on par with competition.

      avatar
      eGain Response
      2y
      Thank you for taking the time to share your feedback on your experience at eGain. We are pleased to see that the benefits provided to you were beneficial to your career. It is disappointing to hear that the work environment was not conducive to your overall career growth. We hope that our employees feel supported in their work and by eGain management and leadership. Thank you for your work while you were with us and we wish you the best in the future endeavors.
      Viewing 109 - 111 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.