Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 52 reviews)); "Good work life balance indeed" ((in 29 reviews)); "Great teams to work with across the board" ((in 18 reviews)); "Some very good managers." ((in 13 reviews)); "good work environment and people" ((in 12 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 16 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews)); "2. No transparency" ((in 8 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

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eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews

2.0

Dec 5, 2025

Egain

Application software engineer ii

Recommend

CEO approval

Business Outlook

Pros

No pros as of now

Cons

Toxic work culture, Delayed appraisal, Micromanagement, No WFH allowed - strict policy

4.0

Nov 12, 2025

Good place to work

Product engineer

Recommend

CEO approval

Business Outlook

Pros

Work life balance, and learning

Cons

Pay is not very good.

1.0

Nov 6, 2025

It' a trap. Don't fall for it.

Marketing

Recommend

CEO approval

Business Outlook

Pros

Former employees are outspoken about their experiences with the company. A quick look on LinkedIn will tell you everything you need to know.

Cons

Very toxic environment and blatant favoritism. It often seemed like half the company was related to the CEO... in-laws, cousins, even the CEO’s wife has a leadership role. Unthinkable for a public company.

Viewing 10 - 12 of 532 Reviews

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Jobs at eGain

Vice President, Sales

Analyst I, Solution Success

Accounts Receivable Supervisor

Senior Customer Success Manager

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