eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
1.0
Mar 29, 2026

Okayish for short term

Recommend
CEO approval
Business Outlook

Pros

The salary is credited on time, and the annual leave policy is decent. Since this is a small company, you can quickly get to know everyone, which makes it a friendly environment.

Cons

The biggest drawback is internal politics. Bootlicking is common and often valued over talent. Moreover, the job description is in complete contrast to the actual role. Working here long term would leave you unwanted in the job market unless you develop additional skills independently. The owner interferes in everything, even matters at the junior level. I almost forgot to say, guys your credit would be given to someone who is good at bootlicking.

1.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Job stability is relatively good, especially for early-career professionals who value consistency over surprises. Processes and documentation are extremely well defined, so you’ll always know exactly what to do — thinking ahead is optional. Good exposure to large-scale enterprise environments and legacy systems, ideal if you enjoy mastering technology that has stood the test of time. Opportunity to work with global clients and enterprise-level operations, often from a strictly operational perspective. Day-to-day work is highly predictable, which is great if you prefer routine and knowing how your week will look months in advance. Night shift allowances are better than many other companies, making odd hours financially rewarding if you don’t mind sacrificing normal sleep cycles.

Cons

The appraisal cycle is officially June–June, but the actual outcomes are revealed around November, turning appraisals and promotions into a suspense thriller where employees spend months guessing their future. Transparency around performance reviews, salary hikes, and promotions is minimal, making career planning feel more like speculation than strategy. Micromanagement is deeply ingrained — in-time and out-time are tracked with school-level precision, ensuring no one mistakenly feels like a trusted professional. Management places greater emphasis on physical presence rather than outcomes or productivity, reinforcing discipline over meaningful impact. Communication from managers and directors often lacks professionalism, empathy, and structure; interactions can feel less like discussions among colleagues and more like commands issued to factory labor. Respect and decency toward employees are inconsistent, with little regard for professional boundaries or constructive feedback. Management quality varies widely, though unfortunately the weakest examples tend to be the most visible and influential. The workplace culture prioritizes control over trust, leaving employees feeling monitored rather than valued for their contributions. Employee well-being frequently takes a back seat to operational demands, creating an environment where people can feel like replaceable resources rather than skilled professionals. The company continues to invest heavily in the same aging product, offering extensive exposure to legacy systems while innovation and modernization remain low priorities. Recognition, appreciation, and respectful feedback are rare, making long-term motivation and engagement difficult to sustain.

2.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The role provided exposure to complex products and large-scale systems, which was valuable. However, maturity varied across teams, and priorities often shifted, making long-term planning challenging.

Cons

Leadership decisions during the later months lacked consistency, which affected team composition, ownership, and morale. Organizational decisions were sometimes impacted by external factors such as visa constraints, resulting in uncertainty for teams. Greater stability in leadership vision and clearer workforce planning would significantly improve the employee experience.

Viewing 7 - 9 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.