eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
5.0
Aug 29, 2022

Enjoy working at eGain

Recommend
CEO approval
Business Outlook

Pros

Great colleagues, challenge and rewarding work. Some good options for working on location or remotely.

Cons

None at this time - will update if that changes

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eGain Response
3y
Thank you for taking the time to share a thoughtful review! We hope that you continue to have an even better experience and an even more enriched career here. If you have any additional feedback to share with us please send us your thoughts internally and do continue to reach out to us on Glassdoor as well
5.0
Aug 29, 2022

Amazing Company

Recommend
CEO approval
Business Outlook

Pros

The work environment, the management, and overall company are amazing! It also helps to have an Industry leading product that can practically sell itself once in front of the proper contact.

Cons

Initial training was a lot to handle. "Drinking from a fire hose" at times, and also could use a little more structure. With that said, the onboarding program they have is still newer and being updated constantly!

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eGain Response
3y
We appreciate you for taking the time to provide some feedback on your experience working at eGain. We are delighted that you are enjoying your experience at eGain and appreciate the feedback on areas we can improve. We wish you continued success at eGain. Although we are disappointed that you did not find your training and onboarding experience to be as you had expected. As we continue to work in remote/hybrid environments, our team is creating a revamped onboarding program for new team members. While we continue to develop this program, feedback is key. Although there is always room for improvement, we are on the right path to success - thanks to employees like you.
5.0
Aug 26, 2022

Great company and great product set.

Recommend
CEO approval
Business Outlook

Pros

Outstanding product, Great leadership, and great work life balance

Cons

More processes than needed. Lighten up

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eGain Response
3y
Thank you for posting a Glassdoor review! We strive to be the greatest place that you will ever work through our culture. work/life balance and flexibility, equitable opportunities for all employees, and most importantly, the people that we bring into the organization. While there is always room to improve, we are on the right path to success - thanks to employees like you.
Viewing 118 - 120 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.