Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Good work life balance indeed" ((in 31 reviews)); "good work environment and people" ((in 19 reviews)); "Some very good managers." ((in 14 reviews)); "Supportive Team" ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 17 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 11 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

5.0

Jun 30, 2022

Family oriented

Professional services

Recommend

CEO approval

Business Outlook

Pros

They take care of their employees and support you like family

Cons

Familiarity breeds contempt. It’s not consistent in acknowledging everyone’s contributions to the success of the business

eGain Response

3y

Thank you for your feedback and for your contributions over the past 8 years! We have been quite fortunate to built a unique culture of kind, caring, respectful, fun, talented and collaborative individuals who are truly passionate about the work they are doing and our products. It is great to see that this is the culture you are experiencing as well!

4.0

Oct 25, 2021

Great Benefits

Graduate technical trainee

Recommend

CEO approval

Business Outlook

Pros

Great benefits Work is not too demanding

Cons

Lack of guidance in training

eGain Response

3y

Thank you for taking the time to post a review and for all of your contributions to our company. It is rewarding to hear that you have enjoyed working at eGain- and have had a positive experience with our total rewards offerings (work/life balance, benefits, etc). No company is perfect and there is always room for improvement and to do better. We are able to achieve this is by being open, and transparent, listening to feedback, and taking it into consideration when making decisions. Your feedback is useful for improvements. Thanks again and take care!

5.0

Mar 4, 2021

Good company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture, good products

Cons

No specific cons to mention

Viewing 124 - 126 of 533 Reviews

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