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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      1.0
      Oct 31, 2022

      All smoke- Nothing good about it

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Please, I didn't see any Pros

      Cons

      If you are a sales person, it is not the job for you. Just to get an SE for a demo, you have to jump through 10 different hoops. The price of eGain is about 3 times more that the next vendor. Customers actually laugh at the pricing.

      avatar
      eGain Response
      3y
      Thank you for sharing this feedback. We are saddened to hear that you had a poor experience working here. We don’t always live up to our ideals, but we are trying to constantly evolve and grow, and welcome the opportunity to continue to improve. eGain is committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.
      1.0
      Oct 28, 2022

      Stay Away

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The technology is good and the people are nice.

      Cons

      You'll find positive reviews lately because the company made everyone do it. Easily the worst training I've ever done. A few videos that you wont understand before they send you to prospect. Once you start prospecting, you'll have NO tools. They told me before I started that I'd have a bunch of leads from marketing and channels which I never received. No Salesforce (they use MSD), zoominfo, linkedin nav, no leads, no channels, etc.. Everyone is essentially a BDR so unless you like making 200 calls a week, stay away. You'll also have no room for growth since the teams are small with a few AE's and 4-5 managers in the country.

      avatar
      eGain Response
      3y
      Thank you for your review and feedback. We appreciate you taking the time to share your experiences. And we are sorry to hear that you've experienced this during your time with eGain. We want all of our employees to feel valued and supported by eGain leadership and management teams, with the proper training to grow in the role. Please know that your feedback will be seen by the right people to ensure issues like this are addressed. Thank you for your work while you were with us, and all the best on your next steps!
      5.0
      Oct 24, 2022

      Great Learning Opportunity/ Experience

      Implementation solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really appreciated eGain’s company culture. My leadership team did an amazing job at communicating all efforts that were needed in getting projects/assignments done. I had great direction from my team lead. I had an overall positive experience at eGain and truly appreciated the guidance I received. It was a pleasure working with my team. Once you find your routine, the work becomes seamless and enjoyable. Great benefits and 401k employer matching too!

      Cons

      Relatively low compensation is the only con

      avatar
      eGain Response
      3y
      Thank you for sharing your experience and taking the time to write a review! And thank you for all your contributions at eGain. We are pleased that your leadership team provided the guidance you needed to excel in your role and continue to grow. Thank you for providing your opinion on areas that can be improved as we continue to grow as a company. eGain wishes you the best in your future endeavors!
      Viewing 154 - 156 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.