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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      4.0
      Nov 10, 2022

      Nice to work

      Sr. software engineer ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Comfortable to work @eGain Good culture

      Cons

      No addition employee benefits. Pay scale does not match with market.

      avatar
      eGain Response
      3y
      Thank you for sharing your feedback! We strive to foster continued growth in our employees' careers and are pleased that the work culture allows for your success. It's great to hear that you're enjoying and feel comfortable working at eGain. Thanks for sharing your feedback on salary cycles and employee benefits. We value your opinion and wish you continued success!
      5.0
      Nov 8, 2022

      Good

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunity to do work

      Cons

      no any cons in my company.

      avatar
      eGain Response
      3y
      Thank you for sharing about your current experience! At eGain. we strive to create a positive work environment, allowing growth opportunities for all our employees to excel in their career. We hope you continue to find success with eGain and we welcome you to share any additional feedback you may have.
      1.0
      Oct 31, 2022

      Good People, No Direction, No Leadership

      Sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I liked the team members,

      Cons

      The management is full of hot air. No one in the sales organization's "leadership" has any clue what they're doing. Quotes take forever to put together, professional services has no idea how to price, no modern tooling, no prospecting process, and the software is laughable at best. Everyone in the org that has been there a long time is so far into the cool aid that they can't see their product has horrible UX, is unintuitive crap, and can't stand up next to incumbent newcomers in the industry. Newsflash, you can't win new customer deals easily with 20-year-old marketing materials.

      avatar
      eGain Response
      3y
      Thank you for your review and feedback as we appreciate you taking the time to share your experiences. We want all of our employees to feel valued and supported by eGain leadership and management teams, so know that your feedback will be seen by the right people to ensure issues like this are addressed. eGain strives to cultivate a positive working environment for all to prosper and succeed. We wish you the best in your future endeavors.
      Viewing 151 - 153 of 533 Reviews
      Related searches: eGain jobs | eGain salaries | eGain benefits | eGain interviews
      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.