Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Work life balance is good" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 16 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 19 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 9 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.4

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

5.0

Oct 18, 2022

Great place to work

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

1. Helpful and friendly environment 2. Provide constructive feedback to improve accordingly 3. Guidence from seniors help in learning things very effectively and easily

Cons

Nothing to say as the company is overall very good.

4.0

Oct 18, 2022

Good working Experience

Executive-hr

Recommend

CEO approval

Business Outlook

Pros

Good for learning new skills. Good for new starters.

Cons

Need to improve in technical aspects.

eGain Response

3y

Thank you for taking the time to share about your current experience at eGain! We are pleased that you have been able to grow and continue to learn, as we strive to build up our employees each day. We truly appreciate your opinion on areas that can be improved and encourage you to share continuous feedback with other leaders.

5.0

Oct 18, 2022

Very good company to work for. Great people

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have been working with eGain for past 8 years and it has been an amazing journey. People are friendly, management is rational and considerate. A lot of opportunities to learn and grow.

Cons

No cons that I can highlight.

eGain Response

3y

Thank you for taking the time to share a thoughtful review! We strive to encourage the continued growth of our employees' careers and are pleased to hear you have the opportunities to learn and grow. Thank you for all your contributions to the company during your tenure and we wish you many more years of great success with us!

Viewing 169 - 171 of 533 Reviews

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Great place to work

Good working Experience

Very good company to work for. Great people

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