Pros
Having been with eGain now for just over a year, I can confidently vouch for the quality and substance of this excellent organization. eGain's Mission Statement is very simple to "Help businesses with their digital customer engagement efforts", but the execution is everything but simple and really quite extraordinary. The eGain solution platform is incredibly prescient given the massive shift in both digital consumer demand and increase in remote workforce - truly a necessary answer to a uniquely contemporary condition. Although the technology stands on its own as the top-rated solution for Digital Engagement, Knowledge Management and Engagement Automation - don't just believe me, ask Gartner AND Forrester - it is the PEOPLE in this company that truly make the magic. From Operations, to Sales, to HR... from the US to India to the UK and beyond, this is one team made up of many high caliber, hardworking, dedicated and quality individuals, out to elevate each other just as much as every eGain customer. It is a culture of mutual respect and shared commitment.
So, here's eGain's internal value statement - essentially exactly what we stand for - if you're picking up what I'm putting down, and you think to yourself ' that sounds a lot like me...' when you get done reading this, then you should think about joining us...
*Transparent Integrity: Act ethically and transparently at all times. “If it is not right, don’t do it. If it is not true, don’t say it.” – Marcus Aurelius
*Mindful Discipline: Operate in the “rarified zone,” where high competence intersects high challenge. Excel in your own role. Hold yourself accountable for your commitments.
*Mutual Respect: Trust your team members. Give others the benefit of the doubt.
*Pride in Work: Stand behind your work. Sweat the details, perfection lies in little things. “Excellence in Action is Yoga.” – Indian proverb
*Empathy for Customers: Try to walk in the shoes of your customer. Appreciate their challenge and aspiration. Follow the “Golden Rule.”
*Infectious Enthusiasm: Enthusiastic fortitude separates winners from the rest. “Every worthwhile accomplishment, big or little, has its stages of drudgery and triumph; a beginning, a struggle, and a victory.” – Gandhi
Cons
None to speak of - work takes effort and no organization is perfect. If you're looking for a unicorn, well...
