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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      2.0
      Sep 13, 2022

      taken by surprise

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good people, collaboratuve supportive culture

      Cons

      lack of communication, decisions made hastily and with no warning

      avatar
      eGain Response
      3y
      Thank you for your review and feedback as we appreciate you taking the time to share your experiences. It's disappointing to hear what you've listed in the cons section. We are sorry to hear that you've experienced this. We want all of our employees to feel valued and supported by eGain leadership and management teams, so know that your feedback will be seen by the right people to ensure issues like this are addressed. Thank you for your work while you were with us, and all the best on your next steps!
      2.0
      Sep 8, 2022

      Salary need to revise

      Senior qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good to start. Friendly people. Salary on time. Good appraisals.

      Cons

      No work from home No employee sentiments HR thinks they are god.

      avatar
      eGain Response
      3y
      Thanks for sharing your feedback. At eGain, we value the input of our employees and strive to create a positive working environment. It's great to hear that you're enjoying working alongside your colleagues, and thanks for sharing your feedback on pay reviews and salary cycles. It's unfortunate to hear you didn't have a great experience with HR. We would appreciate it if you could reach out to Trupti Deshmukh at tdeshmukh@egain.com or any other eGain leaders to discuss the challenges you are facing. Your opinion is valued and your services are appreciated.
      3.0
      Sep 7, 2022

      Good place to start

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good tech stack, great coworkers. Great to start your development/engineering career.

      Cons

      Culture has not developed in comparison to the market. Code legacy hinders new projects to grow.

      avatar
      eGain Response
      3y
      Thank you for sharing about your current experience and taking the time to write review! And thank you for all your contributions at eGain. We work to create an inclusive and collaborative culture where all employees are treated respectfully. We truly appreciate your opinion on what can be improved. Please know your voice matters. As we continue to build on this and bring the organization forward, we encourage you to continue to share feedback, with either leaders, your manager, HR at human_resources@egain.com. You can continue to reach out to us on Glassdoor as well
      Viewing 184 - 186 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.