Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 57 reviews)); "Good work life balance indeed" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Great teams to work with across the board" ((in 17 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 11 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

5.0

Aug 26, 2022

Great company and great product set.

Sales director

Recommend

CEO approval

Business Outlook

Pros

Outstanding product, Great leadership, and great work life balance

Cons

More processes than needed. Lighten up

eGain Response

3y

Thank you for posting a Glassdoor review! We strive to be the greatest place that you will ever work through our culture. work/life balance and flexibility, equitable opportunities for all employees, and most importantly, the people that we bring into the organization. While there is always room to improve, we are on the right path to success - thanks to employees like you.

4.0

Aug 20, 2022

Good company

Qa engineer

Recommend

CEO approval

Business Outlook

Pros

Good environment and career oppurtuinities

Cons

Less perks and Salary offered

eGain Response

3y

Thank you for taking the time to share a thoughtful review! We appreciate the positive experience you have had at eGain.

5.0

Aug 19, 2022

Moving at the speed of light. Great opportunities

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Company culture top down is excellent. As the company has gotten bigger, there's more variation between teams or departments. The fact that there are many boomerangs is a testament to the company; many people return back after exploring other opportunities. The company continues to be a leader in their space.

Cons

Nothing bad to work here

eGain Response

3y

Thank you for your feedback and for your contributions! We have been quite fortunate to built a unique culture of kind, caring, respectful, fun, talented and collaborative individuals who are truly passionate about the work they are doing and our products. Through your experience, it sounds like we are meeting that objective and that you have enjoyed the partnerships and relationships you have built at eGain. If you have any additional feedback to share with us please send us your thoughts internally and do continue to reach out to us on Glassdoor as well

Viewing 193 - 195 of 533 Reviews

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Jobs at eGain

Software Engineer, II

Analyst I, Solution Success

Senior Customer Success Manager

Accounts Receivable Supervisor

eGain

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Great company and great product set.

Good company

Moving at the speed of light. Great opportunities

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