eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
5.0
Aug 17, 2022
Recommend
CEO approval
Business Outlook

Pros

very Well Environment of company

Cons

Very well Job culture of company

avatar
eGain Response
3y
Thank you for taking the time to share a thoughtful review! We appreciate that you had a positive experience while working at eGain.
4.0
Aug 16, 2022

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent technology and product offering. Good benefits and pay. Great people.

Cons

Typical growing pains and structural change.

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eGain Response
3y
Thank you for your feedback. It is wonderful to hear that you enjoy working with your colleagues, our benefits offerings, and are satisfied with our compensation program. I hope that you find the work you are doing fulfilling and recognize the plentiful opportunities available to you at eGain. We hope that you continue to have an even better experience and an even more enriched career here. If you have any additional feedback to share with us please send us your thoughts internally and do continue to reach out to us on Glassdoor as well
3.0
Aug 2, 2022

A Company with no Real Direction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Relaxed and friendly work environment. Work life balance is generally good, and there is support from management, just not in terms of personal growth.

Cons

Employees with any ambition are gone after a couple of years, frequent changes due to a constant shifting of personnel makes it difficult to establish and then perform on goals. Day to day decisions are made by CEO and many are made on his whim, whether or not they are good. Product is clunky and outdated, not much support from other departments. Severe nepotism hinders growth in company, and many meetings are pointless making it difficult to establish flow throughout the day.

avatar
eGain Response
3y
Thank you for taking the time to post a review and for all of your contributions to our company. It is rewarding to hear that you have enjoyed your time working at eGain and have had a positive experience with our work environment, and work/life balance offerings. No company is perfect and there is always room for improvement and to do better. We are able to achieve this is by being open, and transparent, listening to feedback, and taking it into consideration when making decisions. Your feedback is useful for improvements. Thanks again and take care!
Viewing 196 - 198 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.