Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      eGain

      Is this your company?

      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      1.0
      Jul 6, 2022

      No propper Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Didn't come up with any Pros.

      Cons

      Work life balance is not there. Financial growth is not there. No shift allowance, whatever you work till 3 am, it's not their problem. Higher level management don't understands that they have people working in company, they thinks they have robots.

      1.0
      Jul 4, 2022

      Run down company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing good about this company. Read the reviews on Glassdoor and make your call before you even think of applying to this company

      Cons

      Where to start... CEO - Thinks he has the best solution in the industry but it is not . The clunky product he has built is useless and has no understanding of the market he wants to operate. Bully in nature and runs the company from top to down right to how many toilet papers should the bathrooms have. Senior Management: Weak, No ambition and Mediocre. They have been there 15+ years and treat it as their inheritance. Culture: Does not exist. Employees are just bang below average. Pay: Crappy. Below market . Office is horrible. Bathrooms are not cleaned and coffee machine is always broken. There are expired protein bars which HR expects the employees to eat before refilling them.

      avatar
      eGain Response
      3y
      Thank you for sharing this feedback. I am saddened to hear that you had a poor experience working here. We don’t always live up to our ideals, but we are trying to constantly evolve and grow, and I’d welcome the opportunity to learn more about your experiences so that we can continue to improve. I will encourage you to please reach out to your HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.
      2.0
      Jun 30, 2022

      Horrible Training, No Systems

      Senior account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Direct manager and team are nice and relatively welcoming.

      Cons

      - Hiring at breakneck speed into a team that doesn't have adequate prospecting tools, data management, or sequencing capabilities. - They use outlook and MSD - Training is possibly the dullest and least interactive training I've ever had to tolerate - Everyone in their internal training and team meetings sounds like a monotone voice from the dead - No one seems enthusiastic to be here, especially in the training videos - The CEO is horrendously wrong about competitive intel - The product looks like I'm trying to boot internet explorer in windows 98, and the user experience is just as bad. They may have the capabilities, but this software is fragmented garbage

      avatar
      eGain Response
      3y
      Hi there - thank you for sharing this feedback. I am saddened to hear that you have had a poor experience working here. We would love to learn more about some of the challenges you are having so that we can partner and work to bridge these gaps. I will encourage you to please reach out to your HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.
      Viewing 205 - 207 of 533 Reviews
      Related searches: eGain jobs | eGain salaries | eGain benefits | eGain interviews
      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.