Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      eGain

      Is this your company?

      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by category

      3.0

      Diversity & inclusion

      2.9

      Compensation and benefits

      2.6

      Culture & values

      2.6

      Career opportunities

      2.4

      Work/Life balance

      2.1

      Senior management

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      533 reviews
      5.0
      Jun 30, 2022

      Family oriented

      Professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      They take care of their employees and support you like family

      Cons

      Familiarity breeds contempt. It’s not consistent in acknowledging everyone’s contributions to the success of the business

      avatar
      eGain Response
      3y
      Thank you for your feedback and for your contributions over the past 8 years! We have been quite fortunate to built a unique culture of kind, caring, respectful, fun, talented and collaborative individuals who are truly passionate about the work they are doing and our products. It is great to see that this is the culture you are experiencing as well!
      3.0
      Jun 29, 2022

      Overall experience at the company

      Qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      My experience was good with the company. The environment is very friendly and you can maintain work-life balance very easily. The hike and promotion cycle are also very good, manager always connect with you and checks the performance and issues if any on weekly basis.

      Cons

      There are very less people and it'll be harder in early days as you wont have many friends.

      avatar
      eGain Response
      3y
      Thank you for taking the time to share a thoughtful review! We appreciate the positive experience you have had at eGain.
      1.0
      Jun 16, 2022

      Work at this place if you want to get depression and mental health issues

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      none that are visible to me.

      Cons

      Work at this place if you want to get depression and mental health issues. This place is run by a bully who makes life miserable for employees. There is no respect for employees. You either agree with the CEO or get bullied (and i mean repeatedly and everyday and openly in meetings) or get fired. Don't buy in on all the linked in videos and positive comments here from employees. They are all marketing material for creating positive image. Very very toxic work environment.

      avatar
      eGain Response
      3y
      Thank you for sharing this feedback and contributions over the past 5 years. I am saddened to hear that you have had a poor experience working here. We would love to learn more about some of the challenges you are having so that we can partner and work to bridge these gaps. I will encourage you to please reach out to your HR at human_resources@egain.com. We are committed to fostering a supportive, healthy, collaborative, and positive work environment and would like to help in any way we can. Thank you.
      Viewing 208 - 210 of 533 Reviews
      Related searches: eGain jobs | eGain salaries | eGain benefits | eGain interviews
      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.