Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 57 reviews)); "Good work life balance indeed" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Great teams to work with across the board" ((in 17 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 11 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

1.0

Jun 14, 2025

Poor Engineering Culture & Micromanagement

Software engineer

Recommend

CEO approval

Business Outlook

Pros

None at all at this place.

Cons

As a software engineer, I found eGain’s engineering culture to be outdated and uninspiring. There’s a lack of trust from management, with constant micromanagement and little room for innovation or autonomy. Engineers are treated like ticket-solvers rather than product contributors. If you want to grow as a developer, this is not the place.

2.0

May 25, 2025

Overall not bad

Software engineer i

Recommend

CEO approval

Business Outlook

Pros

1. Some kind of automation work 2. No coding stuff, only work on AWS services

Cons

1. No comp off 2. No WFH 3. 8 hr daily, 5 days office

2.0

Mar 12, 2025

unprofessional behaviour.

Cloud engineer

Recommend

CEO approval

Business Outlook

Pros

Company Culture is Good, Working hrs are flexible

Cons

In Cloud Operations, Senior management dont have any ethics how to treat and talk with employees, unprofessional behaviour. Wasting your talent and years if ur not fav of management.

Viewing 208 - 210 of 533 Reviews

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Jobs at eGain

Go-to-Market Leader, Insurance Vertical

Principal Software Engineer

Go-to-Market Leader, Government Sector

Analyst I, Solution Success

AI Knowledge Product Architect

eGain

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Poor Engineering Culture & Micromanagement

Overall not bad

unprofessional behaviour.

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