eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
5.0
May 18, 2023

Flexibility to manage my own schedule

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My manager was very understanding about personal matters that came up during my tenure. Another thing that stands out is the collaborative culture. The team I worked with was very supportive, and I feel like we are all working together towards common goals. Everyone is willing to lend a hand and provide guidance when needed, which has helped me grow and develop as an employee. I would definitely recommend this company to anyone looking for a positive work experience. They value their employees, prioritize work-life balance, and foster a collaborative culture that makes coming to work a pleasure. As a new employee, I was paired with a senior colleague (buddy) who provided invaluable guidance and support. I learned a lot from their experience and expertise, and they helped me navigate the challenges of my role with ease.

Cons

No celebration of festivals, although they have monthly events and team activities, festivals should be celebrated as well.

avatar
eGain Response
3y
Thank you for taking the opportunity to share your experience with us! It is our goal to ensure that our employees feel supported and led by their leadership team, with transparency to follow. We are happy to know that you felt a positive work-life balance that was able to meet your personal desires. We appreciate your feedback on improving celebrations as we continue to grow our activity and event opportunities. Thank you for your commitment to the company!
3.0
May 23, 2021

NA

Recommend
CEO approval
Business Outlook

Pros

Good for fresher, Development team is good

Cons

Don't maintain the current documentation of the version. No Mentor allotment. Horrible politics even the managers can get bullied.

1.0
Nov 16, 2019

Cloud Ops Engineer

Recommend
CEO approval
Business Outlook

Pros

There is no reason to work here

Cons

One of the worst organization. Management level is too disgusting. You don't get time to complete your breakfast,lunch, dinner. No work life balance. Manager treats or make you feel as slaves/labors. There's technical in this profile. Manager simply n directly says "Terminate all engineer employees, We can run this department from 10th standard guys". Your senior authority is also non-technical. For sure this is the worst company.

Viewing 214 - 216 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.