Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 58 reviews)); "Good work life balance indeed" ((in 32 reviews)); "Supportive team" ((in 19 reviews)); "good work environment and people" ((in 16 reviews)); "Some very good managers." ((in 10 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews)); "2. No transparency" ((in 8 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

4.0

Apr 1, 2022

Good place to work

Applications software engineer i

Recommend

CEO approval

Business Outlook

Pros

All good here Friendly work culture Lots of things to learn and grow

Cons

Yearly Appraisal happens in July

4.0

Mar 29, 2022

Great people

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

Great teams to work with across the board

Cons

Very top down management style

2.0

Feb 16, 2022

eGain Review

Sales

Recommend

CEO approval

Business Outlook

Pros

CX is a hot space Solid KM solution

Cons

Sales is not a favored organization at eGain Engineering led company Poor sales culture Goal is to sell as much product through OEM without sales organization which limits sales pipeline growth opportunity Too many current sales execs despite continuing to add headcount without enough pipeline growth so difficult to make money

eGain Response

3y

Thank you for taking the time to post this feedback. While it's not always easy to read when a team member has not had the great experience we hope to provide, it's important to know where we can improve. Thank you for the work you did as a team member, and thank you for the review

Viewing 220 - 222 of 533 Reviews

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Jobs at eGain

Software Engineer, II

Analyst I, Solution Success

Senior Customer Success Manager

Principal Software Engineer

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