Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 58 reviews)); "Good work life balance indeed" ((in 32 reviews)); "Supportive team" ((in 19 reviews)); "good work environment and people" ((in 16 reviews)); "Some very good managers." ((in 10 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews)); "2. No transparency" ((in 8 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.4

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

533 reviews

2.0

Feb 11, 2022

Very little development and dated marketing tactic

Marketing specialist

Recommend

CEO approval

Business Outlook

Pros

WFH was nice, monthly company monthly meetings kept everyone in the loop

Cons

no development plan for staff, no sense of collaboration and a disappointing middle management

4.0

Feb 3, 2022

good company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

good and friendly people, good work environment, great work-life balance

Cons

average comp, reluctant to adapt newer technologies

1.0

Jan 28, 2022

GTT

Graduate trainee technology - gtt

Recommend

CEO approval

Business Outlook

Pros

Management team was always appreciative of work but unfortunately salary did not match the high praise

Cons

Little work-life balance and low-pay.

eGain Response

Thank you for taking the time to post this feedback. While it's not always easy to read when a team member has not had the great experience we hope to provide, it's important to know where we can improve. Thank you for the work you did as a team member, and thank you for the review

Viewing 223 - 225 of 533 Reviews

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Jobs at eGain

Senior Customer Success Manager

Analyst I, Solution Success

Software Engineer, II

Accounts Receivable Supervisor

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Very little development and dated marketing tactic

good company

GTT

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