Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 57 reviews)); "Good work life balance indeed" ((in 33 reviews)); "good work environment and people" ((in 17 reviews)); "Great teams to work with across the board" ((in 17 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 21 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 11 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

1.0

Apr 13, 2015

Good company to start your career with. A very bad choice to continue with.

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good culture. eGain is very lucky to have talented and hard-working employees. Has good opportunities to go on-site.

Cons

Salary and apprisal suck. People working only with certain manager get recognised even though others have performed well. Compensation and benefits are abysmal.

1.0

Mar 14, 2015

Worst Company to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Null Pointer Exception : Nothing Good in this company

Cons

Worst Environment to work ,No support to employee , worst management and HR . Please stay away from this company.

2.0

Sep 3, 2014

Really poor company to work for

Sales

Recommend

CEO approval

Business Outlook

Pros

Some good people who try hard

Cons

Poor management Terrible strategic direction from executive team Very average product (despite Gartner rating) People leaving in droves Uninspiring environment

Viewing 220 - 222 of 533 Reviews

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Jobs at eGain

Senior Customer Success Manager

Analyst I, Solution Success

Software Engineer, II

Accounts Receivable Supervisor

eGain

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Reviews by job title

Good company to start your career with. A very bad choice to continue with.

Worst Company to Work

Really poor company to work for

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