eGain reviews

2.7

26% would recommend to a friend

(532 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 532 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

532 reviews
1.0
Aug 20, 2025

Would avoid

Recommend
CEO approval
Business Outlook

Pros

Tech is fine, the industry can be interesting.

Cons

Never ending hours of work. They forced everyone out who wouldn't relocate to SF, (relocation offer was laughable with cost of living differences). But they got cheaper replacements and copilot so we'll see how that works out for them.

3.0
Aug 18, 2025

Starting as a GTT

Recommend
CEO approval
Business Outlook

Pros

When initially starting you come to work every single day, but after you finish training as a GTT, it’s hybrid work

Cons

As a GTT, you are unclear what the process is after. Which department you get into is a not really your choice, it depends on what is available. You have to be assertive in which department you want.

1.0
Jul 14, 2025

Not worth your time

Recommend
CEO approval
Business Outlook

Pros

Compensation is ok. You learn from current customers that product is not as good as it seems.

Cons

Extreme micromanagement from leadership - recommend to change VPs.

Viewing 22 - 24 of 532 Reviews

Glassdoor has 547 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.