eGain reviews

2.6

25% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.6 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
3.0
Jul 9, 2021
Recommend
CEO approval
Business Outlook

Pros

-More opportunities. -You can get more exposure if you explore. -Good night shift allowance. -You can get On site opportunity easily if you are in support team. -You will be recognised if you works extra ordinary. - You can get all the resources and access to repositories even it is not related to your work. You can explore all the aspects.

Cons

-You have to explore yourself around the product and technical aspects. -Transition to different team from support team is not smooth. Mostly support to development. -No weekend dayshift allowance, only night shift allowance. Also, even you are working in CET time, shift allowance is not there. -Work load management is not proper. Who works very good they gets more work. - You have to extend the shift, it's not something your lead/manager is asks to extend but considering the work in your bucket and timeline of that work, most of the people extends the shift.

1.0
Jul 5, 2021
Recommend
CEO approval
Business Outlook

Pros

1. Flexible timing for devs. 2. People are helpful. 3. Friendly environment

Cons

Most of the time no defined timeline that cause rework all the time. Due to this we need to extend our work time most of the time. But most important thing here is 1 year back company asked us to provide false feedback in the glassdoor as the ratings are down and people are not joining after taking offer letters. So guys be aware that lots of fake and monopolized feedback and comments are present in website. How an employee can give 5 start rating to company if a company can't give 5 start rating to their employee. Just think before joining.

Viewing 244 - 246 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.