Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 58 reviews)); "Good work life balance indeed" ((in 32 reviews)); "Supportive team" ((in 19 reviews)); "good work environment and people" ((in 16 reviews)); "Some very good managers." ((in 10 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 15 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews)); "2. No transparency" ((in 8 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

3.0

Apr 29, 2021

Good to learn and practice technical skills, very bad management and HR department

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Very friendly environment - Lot to learn and grow technically

Cons

- Very bad management and planning - HR department and policies never thoughtful of employees’ comfort

1.0

Apr 28, 2021

Good For Yes Men With No Integrity; Bad For Anyone Else

Sales

Recommend

CEO approval

Business Outlook

Pros

- Catered lunch on Fridays - Cool co-workers at the contributor level

Cons

- CEO is a bully who micromanages every facet then blames you when his ideas go wrong - Training means repeating what the CEO says - Executives will say the right thing until the CEO overrules them, then they'll tell you not to do what he says until you're called to task for it and they throw you under the bus - Sales people not paid commission - The only way to get ahead is to have been there 20 years already or to be part of the CEO's family - Cheaply run pay for your own snacks from a vending machine - Water and coffee machines break 2-3 times a week

2.0

Apr 20, 2021

needs improvement

Global sales representative

Recommend

CEO approval

Business Outlook

Pros

friendly coworkers HR seems to have your back

Cons

not a lot of transparency benefits (no bonuses)

Viewing 259 - 261 of 533 Reviews

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Jobs at eGain

Business Development Representative

Analyst I, Solution Success

Accounts Receivable Supervisor

Senior Customer Success Manager

Software Engineer, II

eGain

eGain reviews

Company ratings over time

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Reviews by job title

Good to learn and practice technical skills, very bad management and HR department

Good For Yes Men With No Integrity; Bad For Anyone Else

needs improvement

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