Prepare to be gaslit, manipulated, micromanagedand under paid
Pros
You get to work from home. Decent base pay.
Cons
You will be under a microscope and micromanaged beyond anything you can imagine. You will get two 15 minute breaks and one 30 minute lunch. Good luck using the bathroom outside of those times! You will be lied to and gaslit repetitively. They will assign you to new carriers with horrific conversion rates, false advertisements, and irate callers them blame you for not selling a plan to a Senior that doesn't include their docs, rx, or have the benefits the senior called in to receive. They only care about the sale, the humans (employees and beneficiaries) do not matter one iota. They will alter your commission (IN THEIR FAVOR) every quarter and you have to sign on the dotted line. They do this a week or so into the new quarter and apply the changes retroactively. The Supervisors are brainwashed, overworked and put under insurmountable pressure which they in turn pass on to you! You will be lied to 100% of the time. They will tell you, you can earn 6 figures if you do everything they say. With their commission structure is its now IMPOSSIBLE! eHealth is a boiler room style call center disguised poorly as an insurance brokerage. You will be forced to endure "coachings" multiple times a week, where your supervisor will nitpick minor details of your calls, that have NOTHING TO DO WITH COMPLIANCE, and gaslight you into believing you missed a sale because you didn't do this or that.... it doesn't matter if the caller cussed you out and hung up on you. It's still your fault. The Supervisors have ZERO Medicare knowledge and pressure you into selling plans that do not benefit the caller. If you have a moral compass or value system this is NOT the place for you. They will use you, like an abusive partner, until you are burnt out, emotionally on edge, and physically exhausted and then they will discard you like trash. Prepare to make outbound calls on the "auto dialer". They say you will get incoming calls only. The lie detector has determined THAT IS A LIE. They are sneaky and cut CMS corners. They have out of country call centers making outbound calls to Medicare beneficiaries, then transferring them in house, and call that an incoming call. 90% of the time the people being transferred have no idea, at all, what they are being transferred for. You will be required to IGNORE ALL OF THEIR QUESTIONS, and get into the script. You will be required to collect personal information regardless of the caller telling you over and over again, "I'm not interested". They force you to "pipeline" un-sellable people so their auto-dialer can literally harass the person regardless of their clear request to be left alone. Your personal pipeline leads will be swept from you and put in the dialer. They could care less of another agent steals your sale. They promote and facilitate a toxicly competitive environment. It is eat or be eaten. You have to make a certain number of sales or you WILL BE TERMINATED!!!!! It makes agents desperate and desperate people do bad things like steal sales and put seniors in plans that do not serve their best interests. If you want to sell your soul for a decent hourly wage, but garbage commission, and you don't mind your morals and moral taking a beating, eHealth is perfect for you.
