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      ecobee

      Part of Generac Power Systems

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      ecobee reviews

      3.2

      46% would recommend to a friend

      (322 total reviews)
      avatar

      Greg Fyke

      44% approve of CEO

      57% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.0

      Work/Life balance

      2.9

      Culture & values

      2.9

      Compensation and benefits

      2.6

      Career opportunities

      2.3

      Senior management

      ecobee has an employee rating of 3.2 out of 5 stars, based on 322 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ecobee employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      322 reviews
      3.0
      Sep 10, 2019

      Training and management support needs work.

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture, snacks, beautiful views of the lake, amazing HR department.

      Cons

      - inconsistency with what was presented during the interview, and what actually ended up happening (we were told in our interview that our schedules would be on a monthly rotation, but then 2 weeks into our training, we were told that it has now switched to bi-weekly. we were also told we wouldn't work 2 days of a weekend in a row, but we would get one weekend day, and one weekday off in a row IF we had to work a weekend) - training (was denied more shadowing time, training seemed very rushed) - ecobee doesn't seem to support a healthy worklife balance (forcing your reps to stay on the phones 1 minute before their end time, knowing that their next call could be a 2 hour install. Maybe you can allow them your staff to get off the phones if their last call is close to their shift end time, and have them do emails/etc instead.)

      avatar
      ecobee Response
      6y
      We’re happy to hear that overall, you enjoyed your experience at ecobee, but we’re sorry that your expectations entering the role weren’t realized. The monthly coffee chats were introduced as an opportunity for employees to provide direct feedback to the department managers. We’re pleased you attended the chat and provided your insights to the director of the department. We really value your feedback as we are always looking to improve our employee experience, including making sure that our new hires are equipped with the necessary tools and knowledge to be successful in their roles.
      4.0
      Nov 10, 2017

      Nice and Fun Environment

      Technical support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Nice and fun colleagues to work with - All the material needed to do your job - If you need help you can always reach out to your colleagues or management as long as your willing to ask for help they always help. - Good salary based on the tasks assigned - There's nice snacks , board games, other time pass during work hours and off work hours. - Plenty of options to overtime if you need it, if not peace of mind that you would have a job tomorrow. - Company is growing at a very fast pace which adds to the peace of mind but also gives you opportunities for growth. - Get good benefits plan - cheap gym membership for goodlife - 3 week vacation during the year - It has a lot more to offer then most of the other jobs I've worked in the similar field. -CEO is just phenomenal and always a pleasure to speak with.

      Cons

      - Could be con to some and could be a pro to some. Rotational shifts and later shift runs till late night. (guess depends on what kind of person you are) - I know it's the nature of the job but you don't always get weekends off again this could be a pro to others.

      Viewing 103 - 105 of 322 Reviews
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      Glassdoor has 381 ecobee reviews submitted anonymously by ecobee employees. Read employee reviews and ratings on Glassdoor to decide if ecobee is right for you.