In my opinion and based on my experience working at ecobee:
- No diversity on the Leadership team.
- HR and the leadership teams do not take employee grievances seriously. Even for serious grievances like bullying, harassment, and discrimination, employees are told, more or less, to toughen up and be more patient with their colleagues.
- Though the company states "Openness" is one of its core values, staff are often gaslighted when they raise their concerns and met with sentiments that they should just be happy they have a job. Examples of gaslighting can be found in their responses to negative Glassdoor reviews.
- HR and management are unempathetic and do little to support or respect their staff's mental health.
- Some members of the HR team do not keep employee grievances in confidence and will gossip with their colleagues and peers after-hours.
- Bullying is prevalent throughout many teams. Managers and supervisors who are consistently reported for verbally abusing and emotionally manipulating staff are kept on payroll and either no or ineffective corrective actions are taken.
- Relating to the prevalent bullying, folks promoted from the customer service department are often treated with contempt and disrespect when they join other teams. Disparaging comments and belittlement by peers and management are common.
- Salaries are below market value and there is no additional monetary benefits (retirement matching, performance bonus, overtime, etc.). Salaries are only recalculated during the annual review meaning it can take up to a year for your salary to be adjusted to reflect your new role and responsibilities.
- Work-life balance is difficult to achieve. Many managers expect their staff to regularly work 50+ hours a week. Staff is passionate about tech, the environment, and the vision of empowering people, and management abuses this passion by expecting folks to work long hours at below market pay.
- The HR Department and Leadership Team puts little thought into how their actions or inaction impacts their staff.
As an example, the management of the COVID-19 response was appalling: it was not transparent, lead to 10% company-wide layoff, a disparaging article being published by Beta-Kit, and a PR stunt by ecobee in response to the article used their ex-staff as props on a website. Everyone was hurting after this debacle and HR and Leadership exacerbated stress and frustration.
To the best of my knowledge, rather than actively supporting ex-staff in finding gainful employment with resume reviews, interview prep, written references or actively helping with networking, ecobee took the opportunistic approach and exploited their ex-staff to their benefit.
To the best of my knowledge, though the site is called "hire ecobee," ecobee itself has made no attempt to re-hire their staff.
