A schedule has no work life balance, you work until midnight sometimes and then if there are still calls then they pressure to you stay and make more calls to customer meaning you stay until 1 am against your will. When going home to Scarborough means no train!! Not safe. You also work holidays, includes Christmas day too!
Management had a meeting telling everyone to not call in sick, saying that other best workers only used 2 sick days in 5 years... And that we should also not call in sick like them. 3 week vacation sounds like a lot but you end up using all your vacation trying to get weekends off. Weekends are like precious gold at this company.. nobody gets weekends.
Management doesnt consider anyone's personal circumstances, forces workers to quit instead of giving them paid time off. During the interview process management said that they would allow us flexibility and freedom. In reality they deny all requests for time off, unless you are their teachers pet.
During christmas they hire a bunch of co-ops make everything harder for full timers because custoemrs call in second time and they are angry because co-op worker is useless.
Also during interview boasted about amazing company culture when in reality it is toxic environment. You cannot voice your opinion to management unless you opinin is "yes sir, great idea sir".
Customer support office is treated like 2nd class. Cool events in ohter office they show in company emails but they are not here at the other office.
Micromanaged. You need to ask permission to use a washroom. You can't use your cellphone at work even for a minute.
They do not give you the tools to do your job. Documents and information are everywhere, you never know what the next step is during a call, or how to do somehting, there are emails scattered everywhere that you're supposed to have read, not proper knowledge base/SOPs. So very good at micromanage because they are not good with real management.
Some 4 star and 5 star review may be written by management. Please do not apply to this company. They are hiring not because growth but because turnover.
