ezCater reviews

Layoffs seemingly came from nowhere. They didn't layoff the last ones hired or those with low job performance, but those that were paid the most in their department. They promote a culture that only exists on paper now and not in action. I cared about this company, my job, the agents, customers, and restaurant partners. I was loyal to this company because, in the beginning, they were loyal to us. I used to tell people that I had finally found a company that treated people like actual humans, and not just numbers. That no longer exists. Having a CFO move to CEO means he doesn't people, he sees dollar signs.

Customer service has become an intense pressure cooker run by shifting priorities, constant monitoring, unrealistic expectations, and leadership decisions that seem more focused on cutting costs than supporting the people doing the actual work. The role may sound straightforward from the outside, but the reality is chaos on a level you can't anticipate. Agents are expected to absorb changes quickly, cover different work streams, hit performance expectations, and stay calm while policies, staffing, tools, and expectations change often with nearly no notice. When concerns are raised, they are simply ignored. If you are considering a customer service role here or any role, ask yourself, WHY? Why would you want to work for a company that has so many posts from so many employees from nearly every department of ezcater? Why walk into a place knowing the ground under your feet can disappear at a moment's notice? Why join a company where experienced employees are publicly warning you that the culture they once believed in is gone? Why take a customer service job at a company that seems to treat customer service like disposable waste for every bad leadership decision? Why believe the recruiting pitch when the people who already worked there are telling you exactly what happened to them? Do you think the salary being offered, whether for customer service or another position in the company, is worth it? Go for it, and in 1,2,3 years you will be the next ex-employee writing about your personal ezcater horror story. Move along now and check out the next job listed on Glassdoor! And have a wonderful life which you won't have at ezcater.