Pros
My team was great. I will genuinely miss working with them. Management in my direct chain was amazing. My team is the only reason this is a 2 star review and not a 1 star.
Cons
Support teams at this company keep the company running, and somehow support teams manage to catch all the abuse. It IS an AE's job to understand how to put in a order, how to revise an order, how billing cycles work, how to fix billing issues. That's part of your job of providing a good experience to the client, not closing your sales presentation and collecting your commission and calling it a done deal. The WHOLE SHEBANG is part of your job. If you are going to give bonuses within a department, everyone in the department should get the bonuses. You don't single out "support teams," who met their SLAs, as not deserving ... especially not right before Christmas. That's National Lampoon's Christmas Vacation-esque nonsense. Maybe that money didn't seem like a lot to you, but people who have busted their tails for the whole year for not enough money to pay their bills earned that. Turning it around months later and going "jk here have a bonus" doesn't make it better. Don't send out emails talking about how great our revenue is, and how awesome we're doing, and "omg our Podcaster Retreat was such a success" while most people here have never seen a raise and we get told we all need to "tighten our belts in these tough economic times" which is why you're not doing 401k matching. Maybe if we ALL need to tighten our belts, Bob & Rich can cool it with the private aircraft usage, and maybe we should actually get clients to pay their bills. Both of those things would probably help with the ol' proverbial belt tightening. And now iHeart has been out here axing 20+ year veterans of the radio industry this week, to "centralize" its programming when what always made radio great was that it was local, and understood its communities, and formed a bond with them. I wish I could say I was surprised, but I'm not. Leaving now feels very much like rowing a lifeboat while "Nearer my God, To Thee" is played on a violin in the background of the big boat sinking.