Is iHerb a good company to work for?

iHerb has an overall rating of 3.8 out of 5, based on over 806 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 71% of employees would recommend working at iHerb to a friend and 82% have a positive outlook for the business. The best reviews about iHerb have been left by employees working as Warehouse Associate , Equipment Operator and Warehouse Worker .

Does iHerb pay their employees well?

According to anonymously submitted Glassdoor reviews, iHerb employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at iHerb. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at iHerb?

71% of iHerb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated iHerb 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at iHerb?

Material Handler (77) , Equipment Operator (36) , Customer Service Representative (16) , Software Engineer (15) , Software Developer (14) , Warehouse Associate (13) , Warehouse Worker (13) , Picker/Packer (11) , Manager (9) , Picker (9) , Senior Software Engineer (9) , Global Logistics Specialist (8) , Product Manager (8) , Quality Control (8) , Trainer (8)

What are the pros of working at iHerb according to real employee reviews?

"New 401K and medical benefits are great." ((in 84 reviews)); "Good pay and the job was easy" ((in 50 reviews)); "Great people to work with and for." ((in 43 reviews)); "The team is great and shifts are flexible" ((in 20 reviews)); "Great Leaders and team members to work with." ((in 19 reviews))

What are the cons of working at iHerb according to real employee reviews?

"One of my biggest issues is that the upper management made the decision to raise pay for one shift in the attempt to get employees to stay when the other shift(s) were more deserving of the pay." ((in 18 reviews)); "This lack of leadership from the CTO affects how the directors below him manage (yes “manage”, not lead." ((in 14 reviews)); "Newer technology managers have started to create a no" ((in 13 reviews)); "The long hours and on my feet" ((in 10 reviews)); "poor communication and technical support" ((in 10 reviews))

What are employees saying about iHerb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about iHerb layoffs and their outlook for job security at iHerb in 2026.

What are the top reviewed iHerb locations?

Irvine , Easton , Perris , Elgin , Hebron , Pasadena , Moreno Valley , Los Angeles , Riverside , Ellenwood , Carpentersville , Crystal Lake , Saint Louis , Phoenix , Detroit , Austin , Pasadena , Minneapolis , Peebles , Fresno , Arcadia , Murrieta , San Marcos , Vancouver , Allentown , Bethlehem , Nazareth , Northampton , Tatamy , Indiana

iHerb reviews

3.8

71% would recommend to a friend

(768 total reviews)

Emun Zabihi

79% approve of CEO

82% positive business outlook

Ratings by category

4.2

Compensation and benefits

4.1

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Career opportunities

iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

768 reviews

3.0

May 29, 2019

There’s always room for improvement.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great corporate events - Nice office space - Quiet environment - Gym, game room, kitchen, cafe, bike storage, lactation room, patio & grill, park - Tons of complimentary food and drinks - Team lunches/dinners (during long hours) - Awesome 401K matching - Reliable colleagues - Tech savvy/heavy company (laptop provided) - Training by really intelligent and dedicated colleagues - Pay is okay - Ability to work from home, but has its limitations on access

Cons

- Long hours/lack of work life balance (60-70 hr weeks) - Inefficient direct management due to lack of experience - Unstructured tasks/lack of time management - Manager isn’t trained/lack knowledge of all duties within the dept. - Understaffed dept. - No flexibility for newcomers - Rely on chat for communication vs. team meetings - Heavy workload and last minute changes/requests on duties already completed - Only recognize 6 holidays (not including MLK or Veterans) - Transitioned from FTO (Flexible Time Off) to accruing limited PTO based on length of employment

iHerb Response

7y

Thank you for your feedback. We are taking action to make sure all of the teams get the same work-life balance, and we definitely don’t expect such long regular hours. We have also been bringing in more management that are better trained and equipped to lead a tech-savvy group and will also motivate them to create that extra flexibility. We believe our PTO program is generous but will take feedback to improve it. The move from FTO was a result of hearing our people want something more tangible and close to other companies which was the resulting PTO system. We will continuously get the feedback on the new programs and tweak within our reasonable limits. - BT Bitarafan

4.0

May 13, 2019

You only get ahead if you know someone there.

General office clerk

Recommend

CEO approval

Business Outlook

Pros

A lot of perks, benefits, days off

Cons

Lack of opportunities for nationals, compared to foreigners, inexperienced managers, stagnant wages compared to cost of living.

iHerb Response

7y

Thank you for sharing your perspectives about working at iHerb. It is true that iHerb offers its team members a very complete total rewards program, including paid time off, medical benefits where iHerb pays most of the premiums, and many other benefits. iHerb's growth and promotional opportunities are available to all eligible, qualified team members who post for the roles and whose demonstrated job performance meet and/or exceed job expectations and make the best objective match for the new job. Compensation benchmarks for each position are reviewed annually to remain competitive to the local market(s). We wish you the best of luck in your new opportunities outside of iHerb, and we hope that they are a better match for your satisfaction.

2.0

May 7, 2019

Declining fast

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

coworkers are the best, everyone is really friendly. Kitchen is usually pretty stocked.

Cons

all the previous cons are true, this company has cash flow issues, also upper management makes hasty decisions which negatively affect company. If you're fresh from college this is a good place to start but you don't want to be here more that 1-2 years.

iHerb Response

7y

While we thank you for sharing your feedback about your time working at iHerb, it is disappointing to hear that we were not given the opportunity to address your concerns while you were actively working with us. We will pass along the feedback; as a company, iHerb looks to continuously improve and capitalize on the lessons we learn. We wish you the best of luck in wherever life is taking you.

Viewing 613 - 615 of 768 Reviews

Jobs at iHerb

Global Logistics Team Lead

Sr. Product Manager - Growth

Sr. Product Manager - Recs/AI

Sr. Manager, Localization and Content

Sr. Director, Business Operations

iHerb

iHerb reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

There’s always room for improvement.

You only get ahead if you know someone there.

Declining fast

Jobs at iHerb

iHerb reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

iHerb reviews FAQs

Jobs at iHerb