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      iHerb

      Engaged Employer

      iHerb reviews

      3.8

      71% would recommend to a friend

      (768 total reviews)

      Emun Zabihi

      79% approve of CEO

      82% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Senior management

      3.8

      Career opportunities

      iHerb has an employee rating of 3.8 out of 5 stars, based on 768 company reviews on Glassdoor which indicates that most employees have a good working experience there. The iHerb employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      768 reviews
      4.0
      Apr 29, 2019

      Great potential with some caveats

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - lots of energy, part of being of being impact in a global company - very decent amount of great engineers - being part of a company very open to developer ideas in terms of design, architecture and exposure to the direction of innovative tech

      Cons

      - need more technical mentorship and training, its great to evolve and learn by mistakes but not at the cost of managements ire - the point above + actual UAT cases for when our code is deemed to be working as expected to ensure engineers are meeting the demands held by leads

      avatar
      iHerb Response
      7y
      At iHerb, we are passionate about our business and seek to provide the best selection and value to delight our customers, domestic and international. iHerb looks to be an e-commerce company that continuously innovates, so we thank you for the recognition of the intent to move to more innovative technologies to drive the business. Your feedback and advice on increasing and improving technical mentorship and training is well-met, and we will pass along that feedback to your local leadership group. Thank you for the work you do at iHerb.
      1.0
      Apr 29, 2019

      Don’t work here !!!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary , it’s not prison.

      Cons

      Horrible management culture .!!Managers / supervisors here do absolutely nothing and care absolutely zero about the ppl under them . They don’t promote based on merit or experience or anything logical . They promote based on looks and how good you kiss butt . I witnessed dozens of people way more qualified get overlooked for advancement while cuter younger ppl with no exp would climb right up . The management likes their cushy do nothing existence so they only promote ppl who won’t rock the boat . And. If you have any complaints or concerns they don’t want to hear it . And the Hr dept is completely useless as well if you have any issues . They have a Manager who is basically a pedophile who is known to hit on all the young girls there and the Hr dept and Management don’t care . People are constantly complaining about him but management prefers to keep him because it’s more convienent then training someone ethical . The company as whole tries to paint itself as this new age forward thinking googleesque company but it’s just another warehouse job. The wages are decent and they have free coffee . If that’s what your looking for and you can keep your head down and work and not give a dam about advancement then it’s a decent place to work . The trick to working there is to not give a dam just like the managers and especially the upper management who are running the Elgin branch into the ground with their apathy .

      avatar
      iHerb Response
      7y
      While we thank you for the time you took to share your feedback and point of view, we strongly disagree with most of your comments and input (though we do agree that our salaries are very competitive, our coffee is free, and our warehouse is climate-controlled, to boot!). iHerb promotes qualified team members with the experience and skills required for supervisor and above positions. The most-qualified for the role(s) are hired and promoted to the role(s). Team members in all iHerb locations have HR Partners on-site responding to their work questions and address any issues, and if a (rare) disagreement arises, there's the opportunity (per the Open Door Policy) to share it beyond the local HR to Corporate HR. We simply don't see what you claim to have seen, and team members from Elgin have shared comments in team surveys that talk of their satisfaction and directly contradict the picture you tried to paint. We hope you find happiness in your new job opportunity.
      4.0
      Apr 28, 2019

      Great Learning opportunities

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are many projects going on, most of them leveraging cutting edge technologies. At iHerb, devs have the opportunity to experience working on an e-commerce with huge customer base and real time trouble shooting

      Cons

      Coordinations between teams are very bad, very close to nothing. Planning can be improved a lot.

      avatar
      iHerb Response
      7y
      Thank you for taking the time to share your feedback on your team member experience. We appreciate the recognition you've provided about the cutting-edge technologies and the real-time on-the-job learning opportunities team members receive at iHerb. We will share your advice to the relevant management team re: your feedback on planning and requirements analysis, but through iHerb's Open Door policy, you always have the opportunity to share that input directly with your local management team. Thank you for your work and contributions to iHerb.
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      Glassdoor has 806 iHerb reviews submitted anonymously by iHerb employees. Read employee reviews and ratings on Glassdoor to decide if iHerb is right for you.